Contact Us - Toner & Ink Depot

What makes Toner & Ink Depot stand out from other suppliers?

We’re 100 % Australian-made and focus on personally understanding your needs—delivering high-quality, in-stock cartridges with a 100 % guarantee and fast dispatch, all at competitive prices.

What’s the difference between “Original” and “Non‑Original” (Compatible/Remanufactured) cartridges?

Original cartridges are made by the printer’s manufacturer (like HP or Canon).
Remanufactured cartridges are refilled originals that may have had parts replaced.
Compatible cartridges are brand-new items made by third-party manufacturers.
Both non-original types are designed to offer similar or better page yields, all backed by our guarantee.

Are non‑original cartridges safe to use in my printer?

Absolutely! All non‑original cartridges are fully guaranteed. Manufacturers can’t void your warranty unless there’s proof the printer was damaged by using a non‑original cartridge—and if that happens, we’ll handle the repair.

How fast is shipping and can I get express delivery?

Orders placed before 10:30 am on a working day are dispatched the same day. Delivery timeframes across Australia are generally:

Sydney CBD, metro areas: 1 working day
Regional destinations: 1–4 working days depending on location
Need it faster? Contact us—our network of resellers might be able to help.

What’s the policy if my product is faulty or I want to return it?

Before dispatch: Full refund available if you call us promptly.
After dispatch: Arrange return; you’re responsible for shipping (retaining proof of delivery is essential).
Faulty items are evaluated upon return—if approved, you can choose a refund or a replacement.
Please ensure cartridges haven’t been tampered with or refilled, and are securely sealed to avoid damage in transit.